Refund & Cancellation Policy
Return
Product must be returned to us within 7 days from the date it has been delivered to the customer. Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
Refund
Once the Product is received to the company successfully, FOVERA ORTHODESIGN PRIVATE LIMITED will instantly initiate the refund to your source account or chosen method of refund within 7 working days.
Cancellation Policy
Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained. However, return is possible for all orders/products.
OR
Customers can CANCEL order only before the Order has been shipped/Dispatched. After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However, return is possible for all orders/products.
Warranty
Warranty Detail:
FOVERA pillows and cushions are covered with 2 years warranty in case of the following manufacturing defects.
- The foam/gel gets compressed more than 1 inch over the warranty period
- The foam/gel gets deformed and loses its shape over the warranty period
Warranty not applicable to:
- Regular wear and tear of cover and foam
- Any damages to the product occurs while opening and handling
Do retain the invoice and brand tags to avail of the warranty.
For more information, please write us at support@fovera.com
or call us on 80080 80780